Roofspace Solutions Shows Year-on-Year Improvements in Customer Satisfaction Survey
The results are in for our annual customer satisfaction survey, which is independently conducted by TLF Research. The survey is conducted through phone calls to our customer base on our behalf, allowing them to rate our service, solutions, and a mix of other factors on a scale of one to 10.
The overall customer satisfaction score is 89.1%, up from last year’s 83.5%, which puts us in the top quartile of the league table which contains approximately 1480 entries from other businesses.
We have seen positive scores for key areas, including: Health & Safety, installation time, and communication with your main contact.
Our customers have also rated our industry-leading i-Roof and i-House products 9.2, an increase on the previous year’s score.
Elsewhere, our on-site installation teams were praised for their effectiveness, and respondents believed we were able to help meet their environmental requirements, a factor important to both us and our customers, while offering superior products and customer service.
We’re incredibly proud of the supportive team we have at our Alcester site, with a number of compliments received about our team.
“My Roofspace contracts manager is Joe Carrington. Joe is very responsive. I find that Amy, in the office, is very well organised.”
“I do get on well with my Roofspace contacts. This includes the site manager, as well as the other site guys. Steve Wright has always helped me out when I have needed to know something. I am very happy to be working with them.”
“Roofspace does a great job. They are very professional and polite. They know what they are doing.”
Roofspace Solutions Managing Director, Ross Baxter said: “We conduct customer satisfaction surveys annually to show our commitment to serving the customer as best we can, and each year we receive valuable feedback.
We are keen to learn how we can improve our products and services, and we thank our customers for their honest feedback. I would also like to thank our Roofspace Solutions colleagues, both on and off-site, for their efforts in driving change across the business.”
We always welcome feedback from our customers, so if you would like to share your comments on how we’re doing, please get in touch.
